Customer Centricity
Technology has changed the way customers think and shop. They want to associate with businesses that are human-centric and are able to understand their needs and provide great customer experience and service. Making customer satisfaction all the more important. This intervention aims to facilitate your transition or improve your customer orientation. Through diagnosis we identify the current challenges and through multiple learning solutions we impart this philosophy to the participants over a mutually agreed upon time frame.
Intervention Content
Customer Expectation Management - Customer Communication
- Customer Experience
- Customer Grievances
Results
- Improved attitude towards customer orientation
- Clear and assertive customer communication
- Awareness of customer needs, expectations and experience factors
- Effective grievance Resolution