People buy from people they like and relate to. Therefore every customer interaction is an opportunity to win the customer. The unique approach of our program empowers sales personnel with a set of customer-centric tools in his/her selling, thus differentiating them in the eyes of the customers. Mastering selling skills means the customers look-up to your sales team in solving their problems, seeking recommendations and therefore earning a significant upper hand with respect to competition. In a world driven by in-bound sales, this is a definitive practice to stay profitable and win loyal customers. The program is customized according to the client needs and is typically delivered over 2-3 days.
- Understanding the buying triggers
- Moving approach from one time customer to customer for life.
- Understanding customer, their needs and expectations.
- Role in shaping customer experience
- Selling Process
- Objection Handling and Resolution
- Types of Closure and asking for Order
- Post sales customer engagement
Who should attend?
- First Time Sales Managers
- Sales Executives
- Sales Team Leaders/ Managers/HODs
- Client Service Professional
- Customer Account Managers
- Demonstrate assertiveness
- Improved Self-confidence
- Effective questioning skills to understand buyer’s needs, challenges and motivation
- Effective understanding of verbal and non-verbal communication.
- Improved awareness to deliver better customer experience